Our Commitment to Data Protection and Privacy

Olan Property Consultancy Limited is committed to the privacy of all its clients. In particular, we want to assure you that Olan Property Consultancy are not in the business of selling, renting or trading personal data with other companies and businesses for marketing purposes.

In this Privacy Policy, we’ve provided details on when and why we collect your personal information, how we use it, the limited conditions under which we disclose it to others and how we keep it secure.

Who we are

This privacy policy [the “Privacy Policy”] applies to all personal information processing activities carried out by Olan Property Consultancy Limited [Olan Property Consultancy].

Olan Property Consultancy is a data controller in respect of personal information that we process in connection with our business. In this policy, references to “we”, “us” or “our” are references to Olan Property Consultancy.

Olan Property Consultancy Limited is a registered company in England, our registration number is 12897303.

Our registered office is Olan Property Consultancy Ltd., 44-46 Regent Street, Rugby, CV21 2PS.

Our website address is: https://www.olanpropertyconsultants.com

We respect individuals’ rights to privacy and to the protection of personal information. The purpose of this Privacy Policy is to explain how we collect and use personal information in connection with our business. “Personal information” means information about a living individual who can be identified from that information (either by itself or when combined with other information). We may update our Privacy Policy from time to time. When we do, we will communicate any changes to you, if appropriate.

What personal data we collect and why we collect it

Contact forms

Our Contact form collects your name, email address, any other information you include in your message, and any documents you upload. Usage of the contact form is considered consent for us to use the information provided to respond to you regarding your communication. We do not share this data with third parties or use it for marketing purposes. If your communication with us does not result in a contract with us, then we retain the information you send only for the duration of our correspondence. If your communication with us does result in a contract with us, then we retain the information you send for the duration of the contract and the remainder of your relationship with us as a client as part of our contractual obligations. Some of your details such as email address and IP address may also be shared with third party anti-spam filters.

Cookies

If you:

  • Visit our Website: a cookie may be generated for analytics purposes, see below.
  • Send a message via our Contact form: a cookie will be generated by Google.com’s reCAPTCHA service for the purpose of anti-spam checking.
  • Opt out of some of the above cookies via our Cookie Advisory Notice: a cookie may be generated to store your preferences.

If you send a message via our contact form, a cookie will be generated for the purpose of anti-spam checking.

If you visit our website, a cookie may be generated for analytics purposes, see below.

If you opt out of some of the above cookies, a cookie may be generated to store your preferences.

Analytics

Your anonymised information may be shared with third-party analytics tools, such as Google Analytics and Facebook.

Who we share your data with

We only share data with third parties for:

  • The general running of this site,
  • Anti-spam filters when using our contact form,
  • Anonymised information with analytics tools, such as Google Analytics for monitoring site health and activity,
  • Filing legal paperwork on your behalf.

We do not share any information for marketing purposes, or in the pursuit of profitable gain.

How long we retain your data

For clients, we retain your data for the duration of your relationship with us as a client, and for while it is required for administrative (legitimate interests) or legal obligations – whichever is the longest.

What rights you have over your data

You are entitled to view, or amend the personal information that we hold (a Data Subject Access Request). You have the following rights over the data we hold about you:

  • You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
  • You can request that we correct any incorrect information that we hold about you.
  • You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative purposes (legitimate interests), contractual obligations, or legal obligations.

Either email your request to us at info@olanpropertyconsultants.com or post it to Olan Property Consultancy Ltd., 44-46 Regent Street, Rugby, CV21 2PS.

Data Subject Access Requests are free to make, however, we are entitled to charge a reasonable fee, taking into account the administrative costs of providing the information where a request is manifestly unfounded or excessive. We will advise you if we believe that such a fee is required. If a requested fee is not paid, we are not required to supply the requested information.

All requests must be accompanied with two types of proof of identity: one type of proof must be a proof of address, such as a utility bill, council tax bill, or bank statement from the last 12 months; the other type of proof must be a form of photo ID, such as a passport, or driving licence.

If you wish to make a Data Subject Access Request, please remember that:

  • Your Request cannot be processed unless we have received proof of your identity.
  • You should describe the information you need as clearly as possible – if your request is too broad or unclear, we may need to ask you to be more specific.
  • You should include your name and an address for a response.
  • The Data Protection Act does not give a right of access to information that is not personal to yourself – that is covered under Freedom of Information and could be subject to exemption from disclosure.
  • We will aim to respond to your request within one calendar month.

Where we send your data

Communications with us via our Contact Forms may be checked through an automated spam detection service before being directly transmitted to us via email.

Any data that we collect from you may be stored at, and transferred to, a destination outside the European Economic Area (EEA). This data may also be processed by staff that operate outside the EEA working for us or one of our suppliers. In submitting your personal data, you agree to such a transfer and the storing and processing of this data. To ensure that your data is treated securely and in accordance with this privacy policy we will endeavour to take all reasonable necessary steps in protecting your privacy. We will do our best to protect your personal data, unfortunately, the transmission of information over the internet is not entirely secure and we cannot guarantee the security of data transmitted to our site. Any transmission of data is at your own risk.

Your contact information

Your contact information is only held for communication with you as a client. You can contact us on info@olanpropertyconsultants.com for more information.

Additional information

How we protect your data

Email correspondence and contact details are stored on digitally locked devices.

What data breach procedures we have in place

In the event of us identifying a breach, we will immediately inform all affected clients.

Changes to Our Privacy Policy

We will, where appropriate, notify you by email of any changes made to our privacy policy and these changes will also be posted on this page.

Contact

We welcome any questions, comments and requests regarding this privacy policy and should be emailed to info@olanpropertyconsultants.com